Our shipper, FedEx, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, we only ship to locations within the United States. Expedited shipping is available. Please contact our Customer Service Representative at firstname.lastname@example.org to arrange this. Please note that additional charges may apply.
Orders ship usually 1-2 business days after your order has been completed. Business days do not include weekends or holidays. Once the shipment is placed you will be notified from us through email that the package has shipped along with the tracking number.
100% Satisfaction Guarantee
If you are not completely satisfied with your order, you may return or exchange any item purchased from Axiom Performance Nutrition for any reason within thirty (30) days of purchase.
For items purchased in a physical store, please return them directly to the store from which the items were purchased.
You will receive a full refund in the original form of payment according to the following guidelines:
The merchandise must be received by ON within 30 days of your purchase, no returns will be accepted after this time period.
You must provide your Purchase Order number as received when your order was placed through the Site.
Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging.
- Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through axiomperformancenutrition.com or Consumer Affairs for which 75% or more of the product is unused
If you need to make a return, please email us during normal business hours (9-5 PST M-F) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.
Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.